Delivery Information

Course Delivery Information

To secure your space on a course we require payment in full. Once you have secured your space (either through the website or over the phone) you will be sent through a confirmation email to the email address supplied to us. The confirmation email will include the course address, map & directions, schedule of the course, exam information (if applicable) a list of pre-course reading articles (if applicable) clothing and material to bring with you on the course, Certification Log Book (if applicable) and any other information regarding the course. If you do not receive the confirmation email on the day you enrolled onto a course please contact the Institute directly on 0207 372 3606.
Between a week and two weeks before the course start date you will either receive a confirmation phone call or email from the Institute.


Product Delivery Information

UK Standard Delivery
Deliveries within the UK are despatched on a 1-2 working day "signed for" service using Royal Mail, paper items such as Reading Articles are sent 1st Class by Royal Mail. Larger items weighing over 2kg are sent ‘‘signed For’’ with the courier company Courier Systems. Items despatched for the Highlands & Islands may take 4-5 days. Goods ordered before 3 pm (GMT) will normally be processed and dispatched the same day. We try to operate a next day delivery service however this is not guaranteed. Please also note that we do not despatch at weekends, nor are there any weekend deliveries. Occasionally we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract and we will refund any money paid by you.

Failed Deliveries
Our courier company will attempt to delivery your parcel once, between the hours of 9am to 6pm, Monday-Friday. The courier will leave a card with your local Post Office details you will then have to go and collect your parcel within 5 working days. If you do not collect your parcel within 5 working days it will be sent back to Institute and you will have to re-pay the postage and packaging. To prevent this happening we advise you to use a delivery address where there will be someone in during the hours of 9am-6pm Monday-Friday. We reserve the right to recharge for delivery at cost or in the event you wish to have a refund, to refund you less the actual amount paid by us for carriage (note for all but small items this is likely to be more than we charged you for carriage on your invoice).

EU Delivery
Small parcels up to 2kg will be delivered by 'signed for' small parcel service by Royal Mail. Larger parcels will be delivered by signed for courier service. Parcels may take between 3-14 working days to be delivered.

DELIVERY CHARGES

Delivery prices are automatically calculated. In the countries drop down list simply select your country. If shipping is not automatically calculated for your country please contact the Institute directly on 0207 372 3606.

Non EU Countries
Please contact the institute directly on 0207 372 3606 to discuss delivery charges.

International deliveries outside the EU may be subject to customs clearance. APPI Ltd cannot be held responsible for any delays caused by Customs or other government authorities.

Damaged or Defective Goods
We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We will at our option replace the goods or refund monies paid by you.