Terms & Conditions

Course Terms & Conditions information

Course fees include tutorials, manuals, morning and afternoon tea and certificate of attendance.
Cancellations and transfers are accepted with written notice 30 days prior to the course start date. There is a £50.00 admin fee per cancellation or transfer. Students are allowed to transfer twice after this no refunds will be given. Once you are within 30 days to the course start date there is no cancellations, transfers or refunds.
A £20 fee will be charged for invalid cheques or declined credit card transactions due to insufficient funds

Product Terms & Conditions information

UK Standard Delivery
Deliveries within the UK are dispatched on a 1-2 working day "signed for" service using Royal Mail, paper items such as Reading Articles are sent 1st Class by Royal Mail. Larger items weighing over 2kg are sent ‘‘signed For’’ with the courier company Courier Systems. Items dispatched for the Highlands & Islands may take 4-5 days. Goods ordered before 3 pm (GMT) will normally be processed and dispatched the same day. We try to operate a next day delivery service however this is not guaranteed. Please also note that we do not dispatch at weekends, nor are there any weekend deliveries. Occasionally we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract and we will refund any money paid by you.

Failed Deliveries
Our courier company will attempt to delivery your parcel once, between the hours of 9am to 6pm, Monday-Friday. The courier will leave a card with your local Post Office details, for you to go and collect your parcel within 5 working days. If you do not collect your parcel within 5 working days it will be sent back to Institute and you will have to re-pay the postage and packaging. To prevent this happening we advise you to use a delivery address where there will be someone in during the hours of 9am-6pm Monday-Friday. If you do not receive your parcel or a notification of failed delivery from the Post Office within 5 working days of purchasing the product please contact the Institute on 0207 372 3606. We reserve the right to recharge for delivery at cost or in the event you wish to have a refund, to refund you less the actual amount paid by us for carriage (note for all but small items this is likely to be more than we charged you for carriage on your invoice).

EU Delivery
Small parcels up to 2kg will be delivered by 'signed for' small parcel service by Royal Mail. Larger parcels will be delivered by signed for courier service. Parcels may take between 3-14 working days to be delivered. Please contact the Institute directly on 0207 372 3606 to discuss delivery charges.

DELIVERY CHARGES

Delivery prices are automatically calculated. In the countries drop down list simply select your country. If shipping is not automatically calculated for your country please contact the Institute on 0207 372 3606 to discuss delivery charges.

Non EU Countries
Please contact the institute directly on 0207 372 3606 to discuss delivery charges.

International deliveries outside the EU may be subject to customs clearance. APPI Ltd cannot be held responsible for any delays caused by Customs or other government authorities.

Damaged or Defective Goods
We endeavor to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We will at our option replace the goods or refund monies paid by you.

Payment Options
APPI Ltd accepts Visa, MasterCard, Switch and debit cards and uses a secure payment system. Cheques can be mailed to us made payable to APPI Ltd - please print out your order and send with payment. Please allow seven working days for cheque clearance. If you wish to pay by BAC's or would like to discuss payment options please contact the Institute directly on 0207 372 3606.

Order Confirmations
Upon submitting an order using our automated shopping basket system you will receive an E-Mail order confirmation, you may also print your order confirmation at the end of checkout. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. In the unlikely event of us being unable to fulfill your order or part of the order, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible If payment has been made on an order that we are unable to fulfill we will notify you immediately and send the item as soon as we have it in stock.

Out of Stock
If an item is out of stock, the words OUT OF STOCK will appear next to the item. Payment can still be made for the item. If you have made other purchases and those items are in stock we will send the items to you straight away and the item out of stock will be sent separately at no extra charge once in stock.

VAT & Duty
The prices include VAT (were applicable) at a rate of 15.00%.